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Customer Support Executive

OMICS
0 to 2 Years
18,000 - 25,000 Per Month
Posted on 27 Mar 19
Job DescriptionLast Date 26 May 19
Role and Responsibilities:
  • Answering calls professionally to provide information about conferences and services.
  • Obtain details of complaints.
  • Keep records of customer interactions and transactions.
  • Recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated teams for further investigation

Job Type

Interview Type

Face to Face Interview

Company Description
OMICS International is an organization that amalgamates Open Access Publications and International science events for the benefit of the global scientific community. The organization was established in the year 2007 with the sole aim of providing a platform for 'Open Access' to the research information pertaining to diversified fields of Science and technology. OMICS International publishes scholarly journals that can be easily accessed online without paying any subscription charges. OMICS International plays an instrumental role in expanding the reach of research data in the real time, which in turn helps in furthering the research. Research Scholars, Students, Libraries, Educational Institutions, Research centers and industries are the main stakeholders that are benefitted from open access to research data. OMICS International also organizes 3000+ International conferences across the globe, where knowledge transfer takes place through debates, round table discussions, poster presentations, workshops, symposia and exhibitions.
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