Shakti Hormann Pvt.Ltd. jobs - Customer Support Executive
Customer Support Executive
Fresher
10,000 - 15,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
- Candidates should know Hindi
- Freshers also can apply
- Aspirant will be SPOC and attend to Operation of customer help desk for - attending customer calls, assigning calls, monitoring and feedback to customer calls, coordinate and follow up with team members, recording and tracking customer complaints. Maintain internal QAR summary and reports.
- Updating of all entries in designated software. MIS reports on Sales, AMC, services, Installation, manpower performance through excel reports.
- Incumbent should be able to extend Sales / Service support team at sites responsible for call assignment in discussion with concerned managers, for service, maintenance works on customer sites.
- Incumbent should be following up on status, payments and other requirements of service, and collecting feedback, from customers on field service.
- Aspirant’s job would entail coordination with internal service engineers, site teams and be proactive and report regularly on daily, weekly along with MIS reports as desired.
- Incumbent should be open to continuously upgrade his knowledge for working on various software including SAP, technical details and terms, by reading & interacting with technical team and seniors and be abreast with client needs.
- Interested candidates can send their cv's
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
945056
Job Category
BSc/BCA/BBM , Tech Support
Locality Address
Medchal Road
State
Telangana
Country
India
About Company
Shakti Hormann Pvt Ltd (SHPL) is a subsidiary of Hormann VKG, a German family owned
Multinational business. It operates in the fenestration industry with doors
(for home, office and industry) as its core business. It operates with 32
manufacturing plants across the globe spread over the USA, Europe, Middle East,
Indian subcontinent, far east, AnZ, The Indian operations located at Hyderabad
is looking at expanding its footprint in the Industrial, Glazed and Hollow
metal door business
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