Customer Support Executive

TechAtlantis Labs India Pvt. Ltd. Zenwork Inc.
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Hyderabad(Gachibowli )
Posted on 30 Oct 19
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Job DescriptionLast Date 29 Dec 19
 The Product Support Analyst will develop a thorough knowledge of Zenwork Suite of products related issues through in-house training and continued education from senior US team members, Trainers, and other Zenwork staff.
 Will have knowledge of direct and indirect US taxes.
 Good subject knowledge on Product Analysis and Support.
 Assist clients with support problems via web-based interactive software, Chat, and email.
 Assist other support staff with support requests as needed.
 Document all client support requests and Research answers to escalated chat and email.
 Must be flexible to work in night shifts.
 Must demonstrate excellent interpersonal skills and maintain a professional level of interaction with clients at all times. Ability to listen to customers while looking up a solution on the internal knowledge base.
 Ability to handle multiple chats and email support requests.
 Ability to learn new software applications quickly and efficiently.
 Ability to function independently with minimal oversight and direction and work as a team member. Excellent verbal and written communication skills are musts.
 Must have good organization skills, detail-oriented and ability to follow through.
 Should be willing to work in a challenging work environment and adapt to the work-culture.
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
Zenwork Labs India Pvt. Ltd is a captive operation of US-based Zenwork Inc. (formerly known asTechAtlantis Inc.) engaged in cloud-based product development and we would like to be associated with your college on placements and looking for bright, talented, out of the box thinkers to be part of our growth and success. 
Our professionals balance analytical skills, deep market insight, and independence to deliver solid, defensible analysis and practical advice to our internal product team and client. As an organization, we think of compliance globally. We create transparency in an opaque world, and we encourage our people to do the same. We encourage people to discover a supportive and collaborative work environment that empowers one to excel. 
With over 150,000 customers of all sizes, exclusive partners like Intuit Bill.com, Xero, Sage Intacct and more, rated one of the fastest-growing companies in the USA by the Incmagazine and winner of Accountex award 2 years in a row, Zenwork is one of the fastest-growing digital compliance SaaS Product Company.
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