Customer Support Executive

Techtilt Info solutions
Experience : 0 to 0.5 Years
Per Month: Rs. 16,000 - Rs. 19,000
Posted on 10 Oct 19
Job is expired
Job DescriptionLast Date 08 Dec 19

MAIN job requirements

 

·         Service hours–  24*7 , Rotational Shifts

·         Qualification – Graduates/Undergraduates in any stream

·         Experience –Graduate Fresher or under Graduates.

·         Able to read/write and speak Tamil/Telugu/Malayalam/Kannada

 

Salary Slab

 

·         Rebel(Tamil/Telugu/Malayalam/Kannada) : 16K/18K/ 19K CTC

 

KEY responsibilities AND ACCOUNTABILITIES

·         Provide on-line support for Rebel customers in Tamil/Telugu/Malayalam/Kannada and English.

·         Resolve known customer issues through the use of a knowledge base, direct use of product and tools, product user guides, and other reference materials

·         Be responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible.

·         Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

·         Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

·         Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.

·         Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

·         Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

·         Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

·         Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge based tools, internal applications etc.)

·         Completes all training and development activities in timely manner

·         Understanding of escalation handling procedures.

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
Tech tilt provides accurate solutions to the clients based on the requirement. We at tech tilt info solutions are committed to provide you the cutting-edge technology across the globe to boost your business and provide you a platform enabling innovative business transformation . 
Job is expired
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