Service hours– 24*7 ,
Graduates/Undergraduates in any stream
Experience –Graduate Fresher or under Graduates.
Able to read/write and speak Tamil/Telugu/Malayalam/Kannada
Rebel(Tamil/Telugu/Malayalam/Kannada) : 16K/18K/ 19K CTC
responsibilities AND ACCOUNTABILITIES
Provide on-line support for
in Tamil/Telugu/Malayalam/Kannada and English.
Resolve known customer issues through the use of
a knowledge base, direct use of product and
guides, and other
Be responsible to deliver
a high quality, customer-driven, support service resolving customer inquiries at the first point of
Assist customer in resolving any open requests for support, assistance, information on upgrading
Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer
requests or queries.
Maintain and improve Customer
Satisfaction by delivering against
that have been
identified as crucially important during
each and every customer support engagement, for
Deliver First Incident Resolution by handling
resolving customer issues as often
as possible during the first contact.
Ability to assess customer
sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the
deemed necessary by you or
if requested by the customer.
Manages all customer
communication with the appropriate level of etiquette, timeliness
whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points,
knowledge based tools,
Completes all training and development activities
Understanding of escalation handling