Votiko jobs - Customer Support Executive

CSE JOB For Fresher & Experience- 5 Days Working
Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer to emails timely ensuring adherence to the process standards.• Follow up customer calls made wherever is necessary• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.• Attend mandatory training sessions to stay updated on product or company policy changes• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.• Input data into the company computer platform to keep each customer record updated.

Duties & Responsibilities:
Communicate effectively with leads / customers over IM chat / email / phoneFollow-up with customersCoordination with various teamsUpdate status & reportsCollate leads from online and offline sourcesRequired Experience and QualificationsFreshers with good communication and written skill.BenefitsTraining.Incentives.Salary: ₹15,000 to - ₹30,000.00 /monthLocation: Majura Gate, SURATCall: +91 Website: - an email with your resume to with subject line as "Job: CS Executive".