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Customer Support Executive

Zenith Consultants
Freshers
16,000 - 80,000 Per Month
Posted on 14 Mar 19
Job DescriptionLast Date 13 May 19
  • BPO refers to Business Process Outsourcing. 
  • The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. 
  • BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks. 
  • Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves
  • A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction.

Responsibilities

  • The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
  • He/She must show the willingness to learn new things every time and then.
  • Must discuss every matter with its supervisor or team leader to get any issue sorted
  • Giving a resolution to the customers or clients should be the whole and sole responsibility.
  • Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
  • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Job Type

Interview Type

Face to Face Interview

Company Description
Zenith Consultant started in 2015 with the aim of providing employment opportunities to the ones who need them. He has experience of more than 10 years in consulting and recruitment. His vision is to provide every aspirant not just with a job but a platform to build an exceptional career. He has seen both highs and lows of the industry and understands the market well. Since 2015, his client list has expanded tremendously both in terms of quality and quantity. We are a proud partner of big giants like IGT, Cvent, Intelenet, Amazon among others. Zenith has a team of 20 recruiters working day in and day out to create the best match for both job seekers and employers.
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