Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding enquiry; reviewing
previous inquiries and responses; gathering and researching information;
assembling and forwarding information; verifying customer’s
understanding of information and answer.
Records customer inquiries by documenting enquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Excellent communications skills
The knack for getting along with a diverse range of people