Rajmahal jobs - customer support executive

We are hiring for our company with best package in the Retail industry.

BENEFITS:
• INCENTIVE
• PF & ESI
• TRAVELLING ALLOWANCE
• TRAINING & DEVELOPMENT

DESIGNATION: Online Customer Support Executive

JOB DESCRIPTION:

• Attracts potential customers by answering & suggesting information about our products and services through phone calls , mail or social media
• Proper follow-up with customer through Mails/Calls and escalation need to be done as and when required
• Prepare product or service reports by collecting and analyzing customer information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amounts of incoming calls and Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges
• Maintain payment information and other pertinent information such as addresses and phone numbers
• Graduate from any stream (Completed without any backlogs)
• Service Approach (Humility / Humbleness / Soft Spoken)
• Should join immediate
• Good communications skills written and verbal ( English & Tamil)

ALL THE BEST!!!