Customer Support Executive jobs in Mumbai at Pepperfry.com

Role:

Interact with customers to provide process information in response to inquiries, concerns and request about products and services with focus on Sales and/or Retail.

Responsibilities:

Manage end to end customer queries on phone, email or chat
Obtain and evaluate all relevant information to handle product and service inquiries
Direct requests and unresolved issues to the designated team
Keep records of customer interactions and follow up
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Managing inbound and outbound sales
Inventory Management
Store operations and Management
Focusing on Profit Maximization and Sales
High on ownership.
No leave/absenteeism during probation period.
Skills and Competencies:
Excellent Communication skills
Analytical Thinking
Superior organizational and time management skills
Must be able to build relationships and influence others
Ability to set and achieve goals
Ability to multi-task in a fast-paced environment
Must possess a strong sense of urgency and a thirst for knowledge
Note: It'll be 6 days working

Pepperfry.com opened for business on 3rd January 2012 to give customers a wide selection of amazingly priced Furniture and Home merchandize with a consistently great shopping experience. Pepperfry is India’s No. 1 online Furniture, Home and Living Marketplace with a whopping 4 million+ customers offering more than 1,00,000 products to spice up your home across categories like Furniture, Home Décor, Furnishings, Lamps & Lighting, Kitchen, hardware & electricals and housekeeping.

We are a managed marketplace that works closely with a thousand merchant partners to showcase their design skills, craftsmanship and service orientation to customers in India and across the world. We ensure that employees, communities, craftsmen and businesses who work with us, grow with us and enjoy being part of the journey.