Mindstorm Digital Marketing Pvt. Ltd. jobs - Customer Support Executive

Customer Support Executive

Mindstorm Digital Marketing Pvt. Ltd.
experience Fresher
salary 10,000 - 20,000 Per Month
qualification
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Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 4

Job Description

  • Track and monitor brand specific conversations and mentions on social media
  • Understand and address consumer queries effectively and actively on social media platforms
  • Identify the need to assign/forward the case to client team basis the sensitivity of the case
  • Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different stakeholders
  • Pacify the customers/social audience by giving proper resolution
  • Actively draft and publish communication for pro-active social care for customers
  • Flag off and report perceived threat on social media to the larger social group and stay 

Job Particulars

EducationB.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeFull Time
Job Id87663
Locality Address Malad West
StateMaharashtra
Country India

About Company

Mindstorm is a full-service Digital Marketing Agency managing clients from around the world. We handle projects in India, Kenya, Tanzania, Ethiopia, Malaysia, Singapore, Hong Kong, Philippines, United States, Germany, United Kingdom & Australia. We provide our clients with services in Social Media Marketing, Digital & Social Media Customer Support, Creative Content Writing, Digital & Social Media Advertising, Influencer & Blogger Management, Search Engine Optimization, Website Design & Development.
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