Bayleafhrsolutions jobs - Customer Support Executive

Customer Support Executive

Bayleafhrsolutions
experience Fresher
salary Salary not disclosed
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers 
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

  • Job Particulars

    Role 
    Who can apply Freshers
    Hiring Process Telephonic Interview
    Employment Type Full Time
    Job Id 1035291
    Locality Address Andheri East
    State Maharashtra
    Country India

    About Company

    Bayleafhrsolutions
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