G&R management consultancy Pvt Ltd jobs - Customer Support Executive
Customer Support Executive
Fresher
15,000 - 25,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
Responsibilities:
• Customer Care II Problem Solving
• Managing Incoming Calls And Customer Service Inquiries
• Managing Incoming Calls And Customer Service Inquiries
• Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints
• Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
• Candidate good into English Language
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
982299
Job Category
Tech Support
Locality Address
Chandivali , Malad West , Thane
State
Maharashtra
Country
India
About Company
G&R management consultancy Pvt Ltd
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