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Capacida jobs - Customer Support Executive

Customer Support Executive

Capacida

location

Mumbai, Navi Mumbai

experience

Fresher

salary

Salary not disclosed

qualification

B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW

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Posted: 5 Years ago

Views: 0

Applications: 0

Openings: 25

Job Description

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Particulars

Role BPO / Customer care

EducationB.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW

Who can applyFreshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id101468

Job Category BSc/BCA/BBM , Tech Support

Locality Address Turbhe

StateMaharashtra, Maharashtra

Country India

About Company

Urgent opening for customer service agent .Freshers/experienced are welcome.For further details please call :

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