Mployed jobs - Customer Support Executive

The primary responsibilities of a Chat/Email Support Executive would be :

• Respond on chats/emails to provide resolution to the query and obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills required:

• Prior Experience in Chat or Email compulsory
• Patience & Temperament
• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle the pressure