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RAFA International Pvt Ltd jobs - Customer Support Executive

Customer Support Executive

RAFA International Pvt Ltd

location

Mumbai, Navi Mumbai, Bhiwandi

experience

0 to 1.5 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 5 Years ago

Views: 1

Applications: 0

Openings: 20

Job Description

Responsible for taking inbound calls and making outbound calls to the customers.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Adhere to SOP, Quality guidelines set for the process.
Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
Must be on time, and have good attendance
Other duties and special projects as assigned

Job Particulars

Role BPO / Customer care

EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can applyFreshers and Experienced (0 to 1.5 Years )

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id90429

Job Category Diploma , BSc/BCA/BBM , Tech Support

StateMaharashtra, Maharashtra, Maharashtra

Country India

About Company

RAFA International Pvt. Ltd. (A Global company: Hires for domestic as well as overseas clients).
We deal with diversified business projects and deal across all verticals of any business. Few examples of what we do are:
1. Head Hunting & CV Sourcing for domestic & international clients. 2. Manpower Outsourcing in India, UAE & KSA. 3. Technical & Non-Technical Staffing. 4. Project executions in civil, mechanical, electrical, solar and IT across India. 5. Import-Export services.

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