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Job DescriptionLast Date 04 Feb 19
  • Responsible for taking inbound calls and making outbound calls to the customers.
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Adhere to SOP, Quality guidelines set for the process. 
  • Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
  • Must be on time, and have good attendance
  • Other duties and special projects as assigned

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
RAFA International Pvt. Ltd. (A Global company: Hires for domestic as well as overseas clients). 
We deal with diversified business projects and deal across all verticals of any business. Few examples of what we do are:   
1. Head Hunting & CV Sourcing for domestic & international clients.   2. Manpower Outsourcing in India, UAE & KSA.    3. Technical & Non-Technical Staffing.    4. Project executions in civil, mechanical, electrical, solar and IT across India.   5. Import-Export services.