Requirements and Responsibilities:
• Excellent communication skills are like the A, B, and C of customer experience. Proficiency in English and Hindi is necessary (written and spoken).
• Ability to multitask, you will often be simultaneously be coordinating with various departments and people to resolve a customer issue. No one likes being kept on hold for long, so efficient multitasking is an absolute must.
• The 2 Ps of customer experience are patience and people skills. These will go a long way in ensuring your customer’s experience is great and they come back to you. You must also be able to sweet talk your way out of sticky situations.
• Must be proactive and organized. Dealing with various customers and a wide range of issues can be overwhelming if you’re not well organized and prepared. Sticky notes, excel sheets, reminders- make sure you’ve got all the tools ready at hand.
• Proficiency in MS Office (Word, Excel)
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