Customer Support Executive jobs in Mumbai at ONIQ SERVICES PRIVATE LIMITED

Role- Customer Support Executive

Location- Thane west, Mumbai (WFO)

Freshers can apply UG/Grad. Both can apply

Salary- 13000- 16000 ( Based on exp. )

Pick and drop service available from Thane station

Good communication skill is required.

Max age- 36 years
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Responsibilities:

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

'ONIQ Services is a growing staffing and recruitment agency that connects top talent with great companies. Our experienced team of recruiters and HR professionals provides comprehensive staffing solutions to businesses across a wide range of industries. We pride ourselves on our commitment to personalized service, attention to detail, and timely communication, and have a proven track record of success in placing top talent in roles ranging from entry-level to executive positions. Contact us today to learn how we can help you build a winning team and achieve your business goals.'