To answer customer queries and manage customer expectations through interactions via Chat and Emails To provide effective customer services such as handling complicated customer queries, issues, complaints, and questions.
To maintain high standards of customer relations by maintaining achieving and maintaining superior quality standards.
To manage all daily tasks and duties related to the process with strict compliance with guidelines.
To keep abreast of constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.
Required Skills and Specifications:
* Excellent written and verbal communication skills.
* Must be Customer-Centric.
* Must have an analytical bent of mind.
* Excellent knowledge of basic computer skills.
* Must be patiently motivated towards work.
* Willing to work rotational shifts.
1. Should have good communication skills.
2. Should be flexible to work any shifts.
Thanks & Regards,