Tridat Technologies jobs - Customer Support Executive

Designation: Customer Support Executive

Education:12th class/ 10th 

Freshers + Experienced (Banking Domain) will do

Must have skills:- 

·         Answer inbound calls/ Outcall customers and assist them with their Queries/Requests/Complains.

·         Raise requests & Complaints on behalf of the customer in the CRM tool.

·         Generate leads and educates customers about new products & their benefits.

·         Maintain and adhere to compliance guidelines

·         Capture problem indicators, highlight and suggest an improvement

·         Adherence to the monthly Score card parameters including Quality, Efficiency, and Accuracy

·         Maintain adequate knowledge levels on products, processes, and systems used

·         Ensure sales targets are met

·         Skills Required:

·         Excellent verbal communication skills

·         Ability to comprehend, capture as well as interpret basic customer information

·         Strong customer service focus

·         Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am),Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

·         Salary: Upto 2.50 LPA

·         Permanent opportunity in Banking Industry