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Truemeds jobs - Customer Support Executive

Customer Support Executive

Truemeds
location
Mumbai
experience Fresher
salary 18,000 - 30,000 Per Month
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 1 Year ago
Applications:
Openings: 1

Job Description

  • Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions
  • Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement
  • Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
  • Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience. Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
  • Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as required. 

Job Particulars

Role  BPO / Customer care
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Telephonic Interview
Employment Type Full Time
Job Id 1295460
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Powai
State Maharashtra
Country India

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