Vivan Group jobs - Customer Support Executive

Designation: Customer Support  Executive

Experience:  1-2 Years

CTC: 1.2 LPA to 1.8 LPA

Responsibilities

·         Contact potential or existing customers to inform them about a product or service using scripts

·         Answer questions about products or the company

·         Ask questions to understand customer requirements and close sales

·         Direct prospects to the field sales team when needed

·         Enter and update customer information in the database

·         Take and process orders in an accurate manner

·         Handle grievances to preserve the company’s reputation

·         To meet sales quota and facilitate future sales

·         Keep records of calls and sales and note useful information

Required Skills:

·         Proven experience as a telesales representative or other sales/customer service role

·         Ability to learn about products and services and describe/explain them to prospects

·         Excellent communication and interpersonal skills

·         Bachelor’s Degree