Dear candidates,
We have urgent opening for Customer Support Executive for Mumbai location.
Freshers welcome
Key Roles and Responsibilities:
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage custom
Interested candidates can share resume or call