Mahindra Group jobs - Customer Support Executive

• Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer.
• Follow communication procedures, guidelines and policies.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Required skills:

• Good typing Speed.
• Good Communication Skill in Marathi & Hindi.
• Confident, Discipline, Positive Attitude & Punctuality.