AIR IT jobs - Customer Support Executive

Customer Support Agent (International Support) will address any and all customer service issues promptly. They will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• The best Customer Support Agents are genuinely excited to help customers. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude 
• They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
  

Responsibilities and Duties

• Resolve support tickets related to customer sales queries, order status, and other complaints
• Provide information to the customers about products and services, take/ cancel orders
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in highly automated software tools
• Follow up with the other departments of the company to ensure that appropriate actions were taken on customers' requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation and escalation
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers