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Customer Support Executive

AIR IT
0 to 2 Years
15,000 - 25,000 Per Month
Posted on 08 Jan 19
Job DescriptionLast Date 08 Mar 19

Customer Support Agent (International Support) will address any and all customer service issues promptly. They will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • The best Customer Support Agents are genuinely excited to help customers. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude 
  • They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.

Responsibilities and Duties

  • Resolve support tickets related to customer sales queries, order status, and other complaints
  • Provide information to the customers about products and services, take/ cancel orders
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in highly automated software tools
  • Follow up with the other departments of the company to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation and escalation
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Type

Interview Type

Face to Face Interview

Company Description
Air IT is a global technology and consulting startup that helps small and medium-sized businesses across the globe to achieve high efficiency with cost-effective business solutions. We create supremely crafted software applications tailored to meet the business requirements of our customers. Air IT's specialized mobile application development team develops applications that are focussed on the latest technologies so that we can help our customers with cutting-edge technologies.

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