Customer Support Executive jobs in Noida at One97 Communications

Hi,

Hope you are doing well! Currently we are hiring for our Customer Support Team.

PFB the JD for your reference :

Process Overview:Customer Support Team - Calling/Email Process

Job Description:

Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.

Desired Profile:

Should be a good leader & experience of working under pressure
Possess Strong communication & Interpersonal Skills.
Qualification - Graduate/Post-Graduate
Willing to work in rotational shifts

Our Requirement:

Fluency in English is a must
Male Candidates Only.
Should be willing to work 6 days in a week
Should be okay with rostered week offs

Timings : 10 AM - 12 PM
Date and Day : 15- 17 January , 2019
Please carry two copies of your updated resume and report on time.
Special Note : Candidates who have given interview in last 3 months are not eligible to re-apply!!!

Paytm, One97's flagship brand, is India's largest and fastest growing digital goods, mobile commerce and payments platform. We are inspired and driven by a commitment to great consumer experience. Paytm started by offering mobile recharge and utility bill payments and today it offers a full marketplace to consumers on its mobile apps. In a short span of time Paytm has scaled to nearly 35 Million orders a month. Paytm mobile wallet is used by more than 100 million users to pay for various services.

Headquartered in New Delhi (Noida),Paytm is more than 4000 people strong with regional offices in Mumbai, Pune, Chennai, Bangalore and Kolkata.

Its investors include SAIF Partners, Sapphire Ventures, Saama Capital and Ant Financial (Alipay.)