Customer Support Executive jobs in Noida at AP Society For Knowledge Networks

Manage large amounts of incoming calls
Answer calls professionally to provide information about products and services and obtain details of complaints.
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements:

This position will be based at head office. Prospective candidate must having experience in selling or supporting marketing team involved in selling financial product marketing i.e. FDs, Mutual Funds, NPS, Insurance and Home Loans.

Skills Required:

Good knowledge of financial products as stated above.
Experience of work in same domain would be a plus.
Excellent communication skills.
Must be a quick learner.
Hand on experience handling customer’s complain.
Should possess experience to support sales team w.r.t product mix.
Ability to develop and maintain positive working relationship with client as well as sales team.
Qualification: Graduate with good MS Office Skills.
CTC – Negotiable Job
Location: Noida

Edge Fintrack Capital Pvt. Ltd. is an Online Investment services Provided company headquartered in Noida, (U.P.),with operations spanning five cities in India, namely Delhi (NCR),Mumbai, Patna, Kolkata, and Vadodara.

Under the brand name Edge Fintrack, the company offers the retail investor the ease of buying, selling and managing multiple and varied investments at one stop shop, i.e. its portal This comprehensive platform covers the investment options today’s retail investor is most interested in, such as Mutual Funds, National Pension Scheme (NPS),Bonds, Fixed Deposit (FD),Portfolio Management Services (PMS) and Insurance. These investment solutions caters to both long term and short term investment goals, the high risk and low risk appetite investor and the one seeking high wealth management goals.

Investment is the heart of the company and best of class financial consultancy is provided to clients, in keeping with their risk profile, needs, and investment goals. The customer relationship managers of Edge Fintrack Capital are result oriented and motivated to make their client reach his or her financial goals