Customer Support Executive

AMAZON DEVELOPMENT CENTRE INDIA
Experience : Freshers
Location : Noida
Per Year: Rs. 2,57,000 - Rs. 3,37,000
Posted on 22 Oct 19
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Job DescriptionLast Date 20 Dec 19
Job Description
We are hiring for International Voice process (work from the office) we invite freshers & experienced candidates both. - Minimum qualification required is Intermediate pass and graduates can also apply.
Interested Candidate should be comfortable with:
  • 24*7 shifts with rotational weeks off
  • Comfortable to work in night shifts
  • Excellent communication skills
We are hiring Experienced and Freshers candidates
Minimum qualification required is Intermediate pass and graduates can also apply.
NOTE: Candidates already attended the interview in the past 90 days and students pursuing their graduation in regular college are not eligible to apply
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. 
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
  • Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.
  • Salary: INR 2,75,000 - 3,25,000 PA.
  • Industry: Internet / Ecommerce
  • Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
  • Role Category: Voice
  • Role: Associate/Senior Associate -(NonTechnical)
  • Employment Type: Full Time, Permanent
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
About Amazon CS:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
 Meal Vouchers, Night Shift allowance, Over timeIndustry: BPO / Call Centre / ITESFunctional Area: ITES, BPO, KPO, LPO, Customer Service, OperationsRole Category: VoiceRole: Associate/Senior Associate -(NonTechnical)Employment Type: Permanent Job, Full TimeKeyskills:customer serviceCustomer SupportCustomer CareVoice ProcessChat ProcessInternationalwork from homeCall CenterNight ShiftInboundOutboundEmail ProcessFresherDomesticHelpdeskGuest RelationsITESCSECSACompany ProfileAmazon Development Centre (India) Pvt. Ltd.Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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