Tech Mahindra jobs - Customer Support Executive

Job Location - Noida, NSEZ

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. answering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required profile

• Min 6 months international Voice experience
• Fresh mandatory. Certification B2 and above
• Reviewing account information and answering
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and benefits.

• Cab Facility both ways [ Pick up and drop within Transport radius]
• Immense Growth Opportunities

Interview Rounds: 1st Level - Fresh communication test / Operations 2nd Level