Tech mahindra jobs - Customer Support Executive

• ON Role: Customer Support Executive
• Nature of Job: Resolving the queries of the customers via call
• Qualification: Any Graduate/Undergraduate Can Apply
• Should have Good communication in English
• Should have basic knowledge about Customer Support roles and responsibilities
• Should know to handle the customers and resolve their issues
• Work Location: Noida
• Experience: 0 to 3 years
• Salary 1.9 to 2.2 LPA

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality