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Tech Mahindra Limited jobs - Customer Support Executive

Customer Support Executive

Tech Mahindra Limited
location
Noida
experience Fresher
salary 1,40,000 - 2,20,000 Per Year
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 3 Years ago
Applications:
Openings: 1

Job Description

Urgent opening in Tech Mahindra for Customer support executive 

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
 
 Requirements:
  •  Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Job Particulars

Role  BPO / Customer care
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 828018
Job Category Tech Support
Locality Address Sector 62, Noida
State Uttar Pradesh
Country India

About Company

Tech Mahindra Limited
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