Wondersoft Multimedia Solutions jobs - Customer Support Executive

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative.We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

Candidates comfortable to work in Night Shifts should only attend the interview

With WMS our Customer Service Representative will :

• Manage multiple accounts for delinquency and debt collection efforts.
• Investigate and resolve complaints regarding incorrect debt collection attempts.
• Report address changes and maintain files regarding debtors for correct and current contact information.
• Compile reports on delinquent accounts and report missed payments to credit bureaus.

Required Experience, Skills and Qualifications :

• High School Diploma or Equivalent required.
• Good Communication Skills is a must.
• Ability to learn company collections computer system and phone system
• Negotiation, counseling and problem solving skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals.

Benefits :

• On-Job Training will be provided.
• Attractive Salary Package + Target based Incentives.
• Alternate Sat working/ Sundays Fixed Off.