The primary task is to handle calls / emails from customers or
clients and provide them with a solution to their queries either
independently or by consulting with the technical team or the subject
matter experts.
He/She must show the willingness to learn new things every time.
Must discuss matters with supervisor or team leader to get any major issue sorted
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Should encourage users to use the various features of the product
more regularly. For this has to understand the products of the company
in detail.
Should carry out various other professional services like any urgent administrative matters and procedures etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any
escalations and maintain the relevancy and quality while providing
service to the customers.
Must have good knowledge of spoken and written English and
preferably Hindi. Additional knowledge of local Indian languages is
preferred.
Any past experience in healthcare domain is a huge positive.
OOHHMM Digital Healthcare is a startup in the Digital Healthcare space. We are launching our product for healthcare for diabetics in May and need a person to support customers including doctors and patients.
