SRV Media Pvt Lyd jobs - Customer Support Executive

Location: wakad 

'Customer Support Executive'

Job Brief:  We are looking for a customer service executive. The candidate must be comfortable making out bond calls as per given targets, generating interest,and closing sales.

Job Description:

Manage large amounts of inbound and outbound calls in a timely manner as per given targets 

Follow communication “scripts” when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Data entry 

Requirements:

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

Skills Required :

0-3 years of experience

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately