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Customer Support Executive

SRV Media Pvt Lyd
Experience : 0 to 3 Years
Location : Pune
Posted on 10 Feb 20
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Job DescriptionLast Date 10 Apr 20

Location: wakad 

'Customer Support Executive'

Job Brief:  We are looking for a customer service executive. The candidate must be comfortable making out bond calls as per given targets, generating interest,and closing sales.

Job Description:

Manage large amounts of inbound and outbound calls in a timely manner as per given targets 

Follow communication “scripts” when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Data entry 

 

Requirements:

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

 

Skills Required :

0-3 years of experience

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

SRV Media holds the belief that innovative digital solutions are the key to business success in this digital economy.  Our team of experts help our clients identify the right digital solutions that are innovative, delights our clients, and ensures that they achieve their business goals.

 

We are a team size of 120 incredibly smart, talented, and interesting folks and we are growing at a fast pace. We are looking for a Customer Support Executive who can join our team with the following responsibilities and skillsets.

Apply now
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