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Customer Support Executive

Cubelelo
Experience : 0.5 to 1 Years
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Raipur
Per Month: Rs. 10,000 - Rs. 18,000
Posted on 21 Aug 19
Job DescriptionLast Date 19 Oct 19
Job Description
  • Answer calls professionally to provide information about products and services.
  • Take/ cancel orders,
  • Obtain details of complaints.
  • Communicating with customers through various channels. (Emails, calls and chat )
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Follow up to ensure that appropriate actions were taken on customer's requests.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Responding promptly to customer inquiries.
  • Maintaining the necessary TAT & Quality Standards while resolving the query.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Ensure customer satisfaction and provide professional customer support.Desired profile
  • Must have a minimum 6-12 month of experience.
  • Possess good and clear communication skills, both oral and written
  • Possess good analytical skills
  • Good Typing Speed
  • Basic Computer Knowledge
  • Time management skills
  • Problem Solving,
  • Listening Skills
  • Multi-tasking
  • Customer Support Knowledge
  • Basic knowledge about e-commerce
  • Job Type : Full Time
    Interview Type : Face to Face Interview, Telephonic Interview
    Company Description
    We are the largest seller of Rubik's cube puzzle in India.
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