Votiko jobs - Customer Support Executive

Job Responsibilities:

About The Position:

·         An exciting opportunity awaits a dedicated customer service representative to join our team in Arndell Park. Taking inbound calls from clients and customers, this is a true customer service role where you will be receiving and processing orders, resolving issues, completing order follow-ups, and closing the loop with our customers with outbound calls.

·         You will develop ongoing working relationships with our key customers and thrive in a high-quality customer service environment.

·         Support and provide customer service (Queries and Request response) via phones and e-mails(coordination with the internal team),both inbound(calls from customers) and outbound(to the internal team)

·         Use questioning and listening skills that support effective telephone communication

·         Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks and holds interruptions

·         Effectively deal with irate callers and upset customers

·         Meet commitments to customers and other duties as assigned

Desired Candidate Profile:

·         Graduate with 1 -2 years of experience in Customer Service (Voice/mail process) or Freshers with strong communication skills.

·         Good communication skills (voice and mails)

·         Customer-orientated

Benefits

·         Incentives on target Achievement

·         5 Working Days (Sat-Sun Off)

·         Salary: ₹15,000 to - ₹30,000.00 /month