Respond to multiple inbound chats; gather and verify required information as appropriate.
Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain the type of service or product offered that may be beneficial to the customer
Communicate information and answer questions regarding current promotions and new or upgraded products/services.
Resolve customer issues in a prompt, professional and friendly manner
complete system documentation and tasks.
Leverage tools and processes (including prepared responses) appropriately.
Strive to meet defined metrics for productivity, quality, and customer experience.
Maintain thorough systems, network, and product knowledge.
Work with colleagues, immediate supervisors to ensure that proven sales techniques are followed and enhanced.
Fresher’s with excellent academic records can apply. 0- 2 years’ Experience. (Only Males)
At a minimum, an individual must be able to type 35 WPM efficiently.
Excellent grammar and spelling skills.
Flexible to work in Rotational and Night shift.
Ability to recognize consultative upsell/cross-sell opportunities.
Ability to provide a high level of accuracy with excellent attention to detail.
Excellent interpersonal communication skills (i.e., verbal, written, listening).
Excellent research and customer service problem-solving skills required.
Satisfactorily meeting job performance expectations for the current position.
Webential Digilab Pvt. Ltd. has been associated with Australian & NZ companies for the last 10 years and has been providing a sophisticated range of custom software development services. Since inception in the IT industry, we’ve gained substantial experience in web designing and development, ERP solution, app development, custom development, digital marketing and strategy, e-commerce, support, and maintenance as well as web chat service.
Our specialization is in the automotive business, hospitality industry, home improvement, import, and export as well as the e-commerce business. We ensure that our clients get advanced solutions that are both cost-effective and reliable so that they can attain lasting success, manage their business issues smoothly and remain competitive.