1. Respond to multiple inbound chats; gather and verify required information as appropriate.
2. Identify customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain the type of service or product offered that may be beneficial to the customers.
3. Communicate information and answer questions regarding current promotions and new or upgraded products/services.
4. Resolve customer issues in a prompt, professional and friendly manner.
5. Complete system documentation and tasks.
6. Leverage tools and processes (including prepared responses) appropriately.
Webential Digilab Pvt. Ltd. Is a Digital Customer Service and Graphic Design Company specialising in the Australian Automotive industry. We provide unparalleled support to our exclusive client Xtreme Digital in all areas of non-voice chat solutions for Car Dealerships across Australia.