Nueraa jobs - Customer Support Executive
Customer Support Executive
0 to1 Year
11,000 - 15,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelor’s degree in administration or a related field.
- A minimum of 0 to 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job Particulars
Education
BBA/BBM
Who can apply
Freshers and Experienced (0 to1 Year )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1034399
Job Category
BSc/BCA/BBM , Tech Support
Locality Address
Vadodara-Others
State
Gujarat
Country
India
About Company
Nueraa
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