Nueraa jobs - Customer Support Executive

Customer Support Executive

Nueraa
experience 0 to 1 Year
salary 11,000 - 15,000 Per Month
qualification
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Posted: 11 Months ago
Views: 2
Applications: 0
Openings: 1

Job Description

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
  • A bachelor’s degree in administration or a related field.
  • A minimum of 0 to 1 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable. 

Job Particulars

EducationBBA/BBM
Who can applyFreshers and Experienced (0 to 1 Year )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1034399
Locality Address Vadodara-Others
StateGujarat
Country India

About Company

Nueraa
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