Designation : Customer support executive (CSE)
Gadget required : Mobile/Laptop/PC
Working hours : 3-4 hrs in a day ( flexible Timings)
Working days: *Monday to Friday Saturday and Sunday holiday
Salary : 15000/-+ INCENTIVES
NO FEES AND NO INVESTMENT
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality