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Customer Support Executive

E. W. Liner Charts & Publications Pte Ltd
Experience : 0 to 2 Years
Location : Visakhapatnam
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 22 Feb 20

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be:

·        Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·        Follow up to ensure that appropriate actions were taken on customers’ requests.

·        Refer unresolved customer grievances or special requests to designated departments for further investigation.


Competencies and Skills Required

·        candidates who have good communications skills, interpersonal skills and can handle stress well.

·        Good command on Microsoft office (Excel, Word, Outlook, and Skype)

·        The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.

·        A clear and pleasant speaking voice and fluency in English is also desired.

·        0 –2 years of Customer relation experience,

·        Bachelor’s degree or similar


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
E.W. LINER CHARTS AND PUBLICATIONS now has a Vizag office and one of the recently opened branches in Vizag. The most innovative and fast-moving groups in Singapore, working across multiple teams and locations, we deliver and support a large array of Charting & Navigation software. We build Applications as well as provide Integration features.
Job is expired
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