The Job Role
The primary responsibilities
of a Customer Service Executive would be:
calls professionally to provide information about products and services, take/
cancel orders, or obtain details of complaints.
records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. Process orders,
forms and applications.
up to ensure that appropriate actions were taken on customers’ requests.
unresolved customer grievances or special requests to designated departments
for further investigation.
and Skills Required
who have good communications skills, interpersonal skills and can handle stress
command on Microsoft office (Excel, Word, Outlook, and Skype)
candidate should possess good listening skills, and the ability to think
quickly, to make a recommendation or solution to the customer's problem.
clear and pleasant speaking voice and fluency in English is also desired.
–2 years of Customer relation experience,
degree or similar