Customer Support Executive

CleverKare
Experience : 1 to 5 Years
Education : BA, BBA/BBM, BSc, BCA
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 20,000
Posted on 24 Jan 20
Job is expired
Job DescriptionLast Date 24 Feb 20

The position involves handling of inbound and outbound calls and WhatsApp chats.

Responsibilities and Duties

Manage calls and chats ;

Manage and resolve customer complaints;

Provide customers with service information;

Enter new customer information into the system;

Update existing customer information;

Identify and escalate priority issues;

Follow up customer calls where necessary; and

Document all call information according to our standards.

Required Experience, Skills, and Qualifications

Education: does not matter;

Proficiency in computer basics such as Excel

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Job Type : Full Time
Interview Type : Face to Face Interview
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