Customer Support Executive

Aniaaz Consulting Private Limited
Experience : 0 to 2 Years
Location : Bangalore(Whitefield )
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : BPO / Customer care (Domestic , Voice , Non - technical, Customer care/support)
Posted on 26 Nov 19
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Job DescriptionLast Date 26 Dec 19

1. Taking/Handling Inbound Customer calls, Outbound calls, Emails
2. Listening to and understanding the customer’s requirements
3. Provide product / service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions – probing and prompting the customer wherever required
6. Timely and accurate capturing all the information given by the customer
7. Timely follow up with as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader / manager, wherever desirable
13. Handling irate / demanding customers where necessary, in a tactical manner

Job Type : Full Time
Interview Type : Face to Face Interview
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