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Job DescriptionLast Date 20 Dec 18

 Requirements: Process Associate.

Languages Required : English,Tamil (or) English,Malayalam

Qualification required : Any Graduate / Any Post Graduate(with out having any backlog).

 Process: Inbound Voice Process

 1.Answer Inbound calls from customers, inquires and questions, handle complaints, troubleshoot problems and provide information. Identify customers needs, clarify information, research every issue and provide solutions.

 2.Good Knowledge on computers &Typing speed of 25wpm.

 3.Willing to work in rotational shifts.

 Skills Required:

 Excellent Communication Skills are needed.

Open to work in Shifts(including night shifts).

Good in MS-Excel,Word,PowerPoint Skills.

Orientation towards working with people

Good analytical skills.

CAB Drop Facility available.

 Salary :2.21lakhs to 2.5lakhs P.A

Industry
BPO / Call Centre / ITES

Job Type

Interview Type

Walk - In, Face to Face Interview

Functional Area
ITES / BPO / KPO / Customer Service / Operations
Company Description

About Us-HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services , consumer interaction services to platform enabling back office business services . By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media , healthcare, insurance, banking , consumer electronics and technology , retail , consumer packaged goods industries, as well as the public sector . HGS operates on a global landscape with 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.