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Customer Support Executive

For a client of TeamLease Services Ltd
Experience : Freshers
Education : BSc
Location : Mumbai
Per Year: Rs. 3,00,000 - Rs. 7,00,000
Posted on 09 Oct 19
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Job DescriptionLast Date 08 Dec 19

B.Sc, M.Sc – any stream with relevant field experience, customer orientation, complaint management system – can be from cement, fertilizer, product based company

 

ISO/QMS knowledge shall be an advantage.

 Language proficiency – English, Hindi, Local language.

Qualifications

Educational :

  B.Sc or Msc

Professional :

 1 years of experience in a relevant industry (Preferably cement /Paint , Any building industries)




ROLE

He/She should interact with customers to ensure their queries and concerns are being resolved.

ACCOUNTABILITIES

  1. Customer Satisfaction:

  • Confer with customers by telephone or in person to provide information about products, obtain details of complaints.

  • Visit customer site and resolve the complaints as per company policy.


  1. Process:

  • Keep records of customer interactions recording details of inquiries, complaints, or comments, as well as actions taken.


  1. Other Responsibilities:

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Ensuring compliance levels to the Quality Management Systems.

  • Process audits at Depots to ensure the compliance.


Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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