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Customer Support Executive/Technical Support Engineer

Black And White Business Solutions
Experience : Freshers
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 30,000
Posted on 08 Jan 20
Job is expired
Job DescriptionLast Date 08 Mar 20

Hi,

One day interview process... Appear for multiple companies.

Designation:

1. Customer Support Executive.

2. Technical Support Engineer( Hardware / Software / Networking support).

Responsibilities :

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 -  L2

  • Coordinate desktop changes to avoid deployment collisions.

  • Prepare requests for roll out

  • Prioritize change requests

  • Create roll out plans for changes requests

  • Coordinate implementation process

  • Keep track of request and make sure they are implemented as planned

  • Participate in incident handling concerning desktop changes.

  • Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

  • Microsoft environment knowledge (desktop & server).

  • Have some level of technical understanding of the products building up a desktop service.

  • Experience from the desktop environment.

  • Understanding and experience of the change management process.

Technical Requirements :

  • Phone support experience necessary.

  • Technical Service desk or technical call centre experience is necessary.

  • Disciplined, systematic problem-solving skills required.

  • Windows Operating systems

  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000

  • Servers: Windows 2000, Windows 2003, Windows 2008

Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.

    *************PLEASE DO REFER YOUR FRIENDS*************

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the (STAFFING & Learning and Development) industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs.
Job is expired
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