Black And White Business Solutions Pvt Ltd jobs - Customer Support Executive /Technical Support Executive

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 – L2

• Coordinate desktop changes to avoid deployment collisions

• Prepare requests for rollout

• Prioritize change requests

• Create roll out plans for changes requests

• Coordinate implementation process

• Keep track of request and make sure they are implemented as planned

• Participate in incident handling concerning desktop changes.

• Participate in projects concerning bigger desktop changes, for example, roll out of new antivirus.

• Microsoft environment knowledge (desktop & server).

• Have some level of technical understanding of the products building up a desktop service.

• Experience from the desktop environment.

• Understanding and experience of the change management process.

Technical Requirements :

• Phone support experience necessary.

• Technical Service desk or technical call centre experience is necessary.

• Disciplined, systematic problem-solving skills required.

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008

To be scheduled for Interview Call HR – Harshitha@ & White Business Solutions

#721, 2nd floor, CMH Road Indiranagar, blore-38

Landmark: OPP MK Retail, Next to Andhra Bank. Above AMAARAA showroom.

Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.