Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential.
Demonstrated success in sales and customer service is required
Roles and Responsibilities:
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
Under Graduates/Graduates (Non B.E, B.Tech)
Desired Skills and Abilities:
Excellent Communication Skills
Basic Telephone Etiquettes
Basic System Navigation Skills
Customer Focus and Being Attentive
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.