Storytel jobs - Customer Support Expert Marathi

Storytel is one of the world’s leading audiobook and e-book streaming services. We offer thousands of audiobooks and e-books through our Storytel app, to customers in Sweden, Denmark, Norway, Holland, Poland, Finland, Russia, Spain, India, Iceland, UAE, Turkey, Mexico, Singapore, Korea, Germany, Bulgaria, Brazil and Colombia - and we expect to enter several new markets in the coming years. Our focus is to provide the best audiobook experience possible to our customers and to have fun at work whilst doing it. We are now looking to strengthen our Storytel India team by adding a Marathi Customer Support Expert.

Storytel offers you the opportunity to dive into our fast growing company that embraces the latest technologies in the market. Good company culture is important to us at Storytel, and we believe in - and focus on - personal development.

About The Role

As a Customer Support Expert at Storytel India, you are responsible for communicating with our customers. This includes answering product and service questions through email and various social media channels. You will also help update and maintain our social media channels.

You will work closely with the local streaming team, as well as the Global customer support team.

Your profile

We Are Looking For a Person Who

• Has working experience from customer support or social media management.
• Loves to meet new people, to work in teams and collaborate with others.
• Is skilled in day to day planning & improving processes.
• Is a patient & kind communicator.
• Always delivers.
• Is detail oriented.
• Is fluent in Marathi and English, both in speech and writing.
  

We think that you are a sympathetic person who is always there to help. You get happiness from solving problems of customers and also love communicating about all the exciting things happening within Storytel to the wider world. You are meticulous about your local language, well-informed and outward minded and of course - you love audiobooks!

About Storytel India

Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity is welcomed. We like doing things in new ways and questioning old truths. The Storytel culture - characterised by being welcoming and helpful - is important to us. We don’t believe in hierarchy and micromanagement, but we highly believe in giving responsibility and having people grow with it. And we always find time for “fika” (the Swedish word for sitting down and having a cup of coffee together).

The role is full time. The location is Mumbai or Pune. Even though we allow flexible working, in this role, there will be expectations about your presence in our office.