Dear
Candidate,
Greeting
from Black and White Business Solutions Pvt Ltd..!!
Huge
Openings with TOP BPO MNC's - Technical Support (International Voice
and Non Voice )Fresher
and Experience
Education
: UG / 10+2/ 10+3 / Diploma / Any Graduate in Any
Specialization
Shift
: Rotational Shifts / UK / US
Sal
: upto 4.5lpa
Designation
: Technical Support Analyst /Sr.Technical Support Associate/ Process
Associate/ Sr Process Associate/ Technical Advisor / TSR /
TSO
Technical
:
Trouble
shooting/Command for IP Address/Adobe Photoshop / ticketing tool /
RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/
Office 365 /Control panel/ internet setting
JOB
Role :
Engaged
in handling calls and Email Chats of Enterprise & different
business units (Internal & External)
Provide
World Class Customer Service.
End
to Transaction of Reports.
Need
to maintain Accuracy in Reports.
Ability
to work effectively in a team environment Pleasant, professional, and
courteous personality skills
Excellent
verbal and written communication skills
Providing
Voice support to Internal and External End Users. The job will
require you to handle inbound calls / emails / chats regarding
technical issues for end users.
Perform
problem cause analysis
Resolve
customer queries and achieve customer delight.
Ability
to Identify Opportunity and Implement Process Improvements
Has
technical experience and skills in the areas of problem
determination, creativity and analysis.
Required
Candidate profile
One
day interview process - Fresher / Experienced can apply
Desired
Candidate Profile
*
Possess good communication skills, both oral and written
*Have
a good attitude - should be committed to the work.
*
Any graduates can appear or 10+2 , 10+3.
*
Should be flexible with rotational shift.
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