Black And White Business Solutions jobs - CUSTOMER SUPPORT-INTERNATIONAL VOICE PROCESS

CUSTOMER SUPPORT-INTERNATIONAL VOICE PROCESS

Black And White Business Solutions
experience Fresher
salary 18,000 - 23,000 Per Month
qualification
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Posted: 2 Years ago
Views: 2
Applications: 4
Openings: 1

Job Description

  • HUGE OPENING FOR  CUSTOMER SUPPORT-INTERNATIONAL VOICE PROCESS 
  • Fresher salary 18K Take home - 23k 
  • CTC - 5 days of working

Position Summary :

  • Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS-related queries.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities :

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:

  • Under Graduates/Graduates
  • Fresher

Desired Skills and Abilities:

  • Excellent Communication Skills
  • Basic Telephone Etiquette
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Troubleshooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
  • Good understanding of ISP.

Criteria

  • Willing to work in Rotational shifts
  • 5 days work/2 rotational weekly offs
  • Transport facility provided

********PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*********


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id779752
Job Category Tech Support
Locality Address Bommanahalli, KR Puram , Marathahalli , Nagawara , Old Airport Road
StateKarnataka
Country India

About Company

Black And White Business Solutions
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